Wednesday, April 01, 2009

Social CRM Architecture explained

CRM 2.0 - Understanding the Social CRM Landscape

Building upon the architecture diagram I shared in my previous post, here I present my view of the Social CRM landscape in CRM 2.0. I haven't been able to fit in Cloud Computing, Mobile Apps & Unified Communications into it. Request your help in updating this. :)
Posted by ScorpFromHell at 5:33 PM
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3 comments:

  1. Any chance you are updating your ideas on this now?  I can't believe this is already 3 months ago but am curious about new developments and I'd love to have you post it on our blog if you want to reach some new communities.
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  2. Using partner profiles or PRM software make the business productivity a lot more easier and there's also real-time reports to increase the sales.
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  3. This is still a really useful presentation. How Social CRM continues to develop, the use of Cloud Computing in general and the benefits to the Customer continue to increasingly exicting topics for discusion.

    Robin Dally

    http://www.elinkuk.co.uk
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