Airtel makes a sham about Unsolicited calls - 1909 cant take complaints

Source: Designer in Pajamas

Telecom Regulatory Authority of India has issued "The Telecom Commercial Communications Customer Preference Regulations, 2010" on 1st December 2010. As per that regulation:

“unsolicited commercial communication” means any commercial communication which a subscriber opts not to receive but does not include , ----
(i) any transactional message; or
(ii) any message transmitted on the directions of central Government or State Government or agencies authorized by it; 

Also, as per the FAQs document from TRAI:

A subscriber who is already registered in the National Do Not Call Registry (NDNC) is not required to re-register and his said registration will be valid under the 'fully blocked' category.

Social BPM - mere hype or ... ?

Deconstruct

I have tried to capture some of my top of mind thoughts around the new hyperbole around Social BPM. But before I delve further, let us try & de-construct the term "social" a bit before we get into the crux of the problem here. The dictionary meaning of "Social" itself is myriad and can be used in multiple contexts and connotations.

But the recent hype around "social xyz" is in one of two respects - either Marketing/PR induced hallucinations around integration with social media or the new incumbents & startups in the enterprise software space trying to make a living amongst the established enterprise software biggies by harping on one of the most hyped out terms.

Spray-On solar-power cells + E-Ink = Giant Noteslates

Image via Wikipedia

A non 'social' post after a long time in this blog, though I have kept at them on my tumblr. Even this post has been posted there first and then cross posted here. This post is about ideas and how they collide. And there still is a connection with 'social' in this, because the idea came from the back channel of the Social CRM Accidental Community. ;)

Evolving your organization for the multi-channel customer

As I sit confined in my hotel room today (after three very hectic 11 hour days at office) thinking over the various  new things happening with me & around (exciting sure, but new things bring a sense of fear too, no matter how much on the edge you live) I cannot stop thinking that the weather here in San Ramon, CA, is kind of ominous. Overcast, sunny, rainy, windy - all changing every few minutes - the weather can't seem to make its mind. And as my good friend Graham Hill says, no matter what you wear, it is not the right one. But this post is not about the moodiness of the weather; rather its the moodiness of the customer. Or as my another good friend Mitch Lieberman paraphrases: "Customers are fickle". One such recent customer behavior has been diagnosed as Channel Multiplicity.

Q for Quandary: Did you ask who is leading social CRM?

From: The Last Word

As I prepare myself for the long haul flight from BLR to SFO via DXB tonight & procrastinate on the packing I am catching up on a few 'news' articles rather than 'blog' posts on Social CRM from my usual firehose consisting of RSS feeds of known sources, twitter mentions & google alerts. As I keep reading them I cannot help going back to my own interactions with various VPs from Fortune 500 companies around the globe w.r.t. "using social media for their business" and correlating what I am reading from the firehose.

Participation Design

Participation Design
Originally uploaded by ScorpFromHell

This is a short post going back to something that I share from my experiences working with various clients as well as within my own organization. This is a graphic I created to understand the bare minimum participation dynamics that need to be taken care of when setting up a community platform, whether as part of your internal employee collaboration plans or external customer engagement ones. The idea is simple: