Listening vs Hearing: Its not mere semantics

Hope the deck is self explanatory. It contains only a few very simple aspects I wanted to highlight, the nuances are far more varied.

Listening vs Hearing

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P.S.: Please forgive me for the title of slide 4. If you can suggest me a more appropriate title, I would be grateful & update the deck with full credits to you. :)

P.P.S: Mitch had a blog post with some lively discussions long ago about this same topic, be sure to read it here: http://mjayliebs.wordpress.com/2010/07/18/social-hearing-versus-social-listening-there-is-a-difference/

Coordination, cooperation or collaboration?

The nuances between coordination, cooperation & collaboration is more than mere semantics for me. Mitch Lieberman presented at the Social CRM 2011 event in London yesterday about cooperation & collaboration across various business silos in an organization.

Social crm 2011 final

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