Monday, October 31, 2011

Is the identity of the Social Customer at risk?

Assange vs Zuckerberg
Paul Greenberg posited well over two years ago (and more than those many years in the making) that the social customer had taken control over the conversation and that the businesses needed to respond to that. Businesses did respond and how! Not only the businesses, but also the politicians. And if the current state of affairs continue, there would be no Arab Spring ever. Let me try to explain.