tag:blogger.com,1999:blog-5207048.post4628402572626774701..comments2011-12-19T19:12:53.310+05:30ScorpFromHellhttp://www.blogger.com/profile/15363382760233613493noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5207048.post-43372483407150440672011-12-07T12:52:54.436+05:302011-12-07T12:52:54.436+05:30Thanks for the comment Thomas. :)<br /><br />Yes, there certainly wont be one ring to rule them all. ;) But definitely they would improve the media richness and thus our ability to convey more &amp; much better when we communicate. After all words are not all that we use to convey our thoughts. The voice inflections, body gestures, infusion of personal feelings and emotions, etc. would all be hopefully better conveyed in the future.ScorpFromHellhttp://www.blogger.com/profile/15363382760233613493noreply@blogger.comtag:blogger.com,1999:blog-5207048.post-18725914920541716762011-12-07T02:53:19.829+05:302011-12-07T02:53:19.829+05:30Hi Prem,<br /><br />I do not believe that there will be THE interface for social CRM. People will communicate with each other and with businesses using different tools and technologies, including some &quot;minority report&quot; like ones, others like in your above sketch, but probably also some more conventional means. Hence there will be different interfaces that are up to the occasion.<br /><br />Ubiquity is probably important, a service dominant logic likely more so; after some more hiccups I also believe that data privacy will become more important again as well, giving answers to questions like: Is the ongoing signal of my cell phone really public property?Thomas Wieberneithttp://www.blogger.com/profile/08732736045114880088noreply@blogger.com