Comments on SFH Blog: That thing about culture & strategy in 'social'

Hi Prem, As far as it relates to the perception g...

2011-03-26T09:15:37.082+05:30

Hi Prem,

As far as it relates to the perception gap in the image, I think a main problem in corporate culture is that people take on a different set of views at work than they do in their personal lives. IE at work, I work hard on developing a community around my product, but at home, I have limited interest in engaging in that type of community. I think this is one of the ways, however, that social CRM has a chance to improve culture; if the culture truly lets the company's employees hand the reigns of the conversation over to the customer, the corporate priorities should begin to resemble the customer priorities a bit more.

@andrewbschultz

Thanks for the comment Mitch. Yes, values & va...

2011-03-23T14:29:28.256+05:30

Thanks for the comment Mitch. Yes, values & value are quite intricately intertwined in business over the long term, aren't they?

What about the clash of cultures in organizations? M&A or a fast growth both are bound to bring in differences, not to forget the millenials.

Prem, Thanks for including my post here, much app...

2011-03-23T08:27:30.617+05:30

Prem,

Thanks for including my post here, much appreciated (with the follow even). I think culture is an interesting topic, but do not think that it is as observable as people might think. Culture is visceral and more pervasive through an organization.

Good culture can be felt and is more about values than behaviors. Values are core to people and thus to an organization, behaviors can be taught and be changed contextually. Values run deeper and are more important. I think values are (as you suggest) driven off of beliefs.

Good stuff - Mitch